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Shipping rates and policies

Posted on by Allard Bax

Shipping rates and Policies

CactusPlaza takes great care in shipping your plants and seeds

At CactusPlaza each order will be treated with the greatest care. We ship your order very well protected (with high quality packaging materials) to protect the items from low temperatures and shocks. Your plants will be shipped bare root (no soil) to prevent damage during transport.

Free Shipping

Currently We can offer free shipping for orders above a certain amount for The Netherlands, Belgium, Germany, Austria, Denmark, France, Luxembourg and United Kingdom (UK).

Insured shipping with Track & Trace

All our orders are shipped with insured shipping with DPD. Each order has a tracking number which will be mailed to you when the order status is set to Shipped/Completed. You can also find the tracking order in your account, if you created one.

Orders are shipped after receiving payment. Shipping time is usually 3-5 working days (outside Europe 10-14 working days) depending on your country.

If you are for a reason not happy with an item please contact us. There is always a possibility for shipping the item back and to receive a substitute or refund. Please contact us if you have any further questions about shipping & handling or bank information for payment.

Shipping Costs

Please use the shipping calculator on the checkout page to calculate your shipping costs.

Delivery time

All orders are usually processed in 5 working days, depending on stock.

Shipping time needed for the parcel to reach you is on average:

  • Domestic (The Netherlands): 1-2 working days
  • Europe: 3-5 working days
  • Rest world: 10-14 working days*

* Sometimes a parcel needs to clear customs and there could be a delay. Please contact us should you have not received your parcel within 14 days.

No Shipping to USA and some other countries

In General: If you can not select your country then we can not ship to your country.

Disclaimer

NOTICE: BE FAMILIAR WITH YOUR (LOCAL) IMPORT AND CUSTOM REGULATIONS! CACTUSPLAZA IS NOT RESPONSIBLE CONCERNING IMPORT AND CUSTOM REGULATIONS. IT IS UP TO YOU TO CHECK YOUR LOCAL IMPORT LAWS BEFORE ORDERING AND INSTRUCT CACTUSPLAZA. WE CAN NOT TAKE RESPONSIBILITY FOR PLANTS/SEEDS OR OTHER PRODUCTS LOST OR CONFISCATED BY CUSTOMS.

By using this web site and its services you are agreeing that you understand that the products available via this web site are offered for herbarium specimen, collection, legitimate research, plant propagation, and/or ornamental purposes only. If any individual chooses to use these products for other purposes, it is the individual’s own risk. We are not responsible regarding use or abuse of our products.

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