Frequently asked questions

Shipping

Do you ship to my country?
Please note that due to inconsistent and contradictory local legislation, we always err on the side of caution. But since rules do change sometimes, we’d appreciate it if you could contact us if you believe that we wrongly refuse to ship to your country, and if you furnished us with supporting evidence. We advise all our potential customers to check their national laws and bylaws before placing an order. CactusPlaza does not want to induce anyone to act in conflict with the law and cannot be held responsible for those who do. If in doubt, please contact us and we will inform you if we will/can ship the goods to you.

If I am not at home, what will happen to my package?
If you’re not at home, the postman will leave a note at your house, so you can pick it up at your local post office. Sometimes the postman forgets about this note so if the package is late, you can always check yourself at the post office.

You can contact us any time for the track & trace code if necessary. Please also ask your neighbours because sometimes the postman delivers a package there.

Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.

Why have I not received my order yet?
You can see when and if your order is send in your order overview. The postal service provides us a tracking number for your order.

Please contact us if you did not receive your order two weeks after shipment. The delivery times on our website are just an indication, there could be many reasons for delays most of them pretty harmless: holidays, traffic problems, etc..

If you have not received the package on time please check your local post-office first before contacting us. Sometimes the postman also leaves your package at your neighbours.

Payment

Can I send cash?
You can pay cash in Euros. Please send your payment in an envelope to:

CactusPlaza
Jachtlaan 21
9301 KN Roden
The Netherlands

Please note that we only have an online shop. There is no nursery or physical shop at this address!

For other payment options please have a look at our Payment options page.

Important note: Sending cash is at your own risk. Consider sending it by registered mail. We advise you to send it in a medium sized envelope without coins or any other signs that reveal the contents of the envelope.

Products

How many seeds go in a portion?
In general portions contain 20 seeds unless a specific number is given (5 seeds or 10 seeds usually). Besides portions you can order seeds per 100 and sometimes per 1000 or 10.000. If you buy these larger quantities you get nice discounts.

There is something wrong with the product you sent me, can I send it back?
Yes we have a money-back guarantee. You can send back any product that happened to be of unsatisfactory quality. We will refund your money or sent replacements.

Please contact us first before sending products back to us. We do not refund shipping costs, unless there are mistakes made on our side. Please contact us as soon as possible when you want to send back products, we can not refund orders after 31 days.

Language

In what language can I write you my emails?
We can answer your emails in English, German and Dutch.

Website

Do you have a shop?
No, we do not have a shop. We can keep prices low because we do all transactions through our online shop.

I forgot my password
If you forgot your password we can email you a new password. You can request this new password by clicking at the login page on: Forgot password?. We will ask you for your email address and your zip code and will send you an email with your new password.

If you do not get this email it’s always good to check your spam box. If its not there please contact us.

Your website does not work? Cookies in browser?
Our website does not function correctly if your browser does not accept cookies.

Please enable the cookies in `Internet options` of your browser (Internet Explorer, Firefox ao). This way you can put products in your cart.

In MS internet explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for CactusPlaza.com to function correctly.

Another source for this problem could be a firewall like ZoneAlarm. Please adjust your privacy settings in this Firewall before using the website.

Why is my email not answered?
If for some reason you do not receive emails from us please check your spambox to see if our email ends up there. We try to answer all your emails within 24 hours after receiving. Please note that any emails sent on Friday will be answered on Monday.